◆ Clear Refund Rules

Refund & Cancellation Policy

Refund rules for digitally delivered SSL/TLS certificates and related certificate products.

Important: Certificate products are digital and may become non-refundable after issuance, activation or another irreversible provisioning step. Contact us immediately if an order was placed incorrectly.

30-Day Money-Back Guarantee: You may request a refund within 30 calendar days of the original purchase date. The guarantee is subject to the eligibility conditions and exclusions below, including certificate issuance, activation, irreversible provisioning, Certificate Authority rules and payment-provider requirements.

30-Day Money-Back Guarantee

Eligible refund requests submitted within 30 calendar days of purchase will be reviewed under this guarantee. To qualify, contact us within the 30-day period and provide the order details requested in this policy. Refunds remain subject to the product status, applicable Certificate Authority or distributor rules, payment-provider procedures and non-waivable consumer law.

1. Before Issuance

A cancellation or refund may be approved before issuance where the order has not entered an irreversible fulfillment stage, subject to CA, distributor and payment-provider rules.

2. After Issuance

Issued certificates are generally non-refundable unless the relevant CA provides a refund or replacement window, the product is materially defective, the law requires a refund, or we expressly agree otherwise in writing.

3. Validation Failure

A failed, delayed or abandoned validation does not automatically create a refund right. We will review the reason, customer cooperation, CA decision and applicable product policy. A refund may be denied where information was inaccurate, required documents were not supplied or the customer lacked authority/control.

4. Incorrect Product or Domain

Customers must verify the product type, domain format, SAN count and validation level before ordering. Contact us immediately. We may help cancel, reissue or replace an order where the CA permits it, but price differences or fees may apply.

5. Duplicate or Unauthorized Transactions

Report suspected duplicate or unauthorized charges promptly. We may request order details and identity verification and will coordinate with the payment provider.

6. Technical Issues

Installation or server-configuration problems usually do not make a correctly issued certificate defective. We will provide reasonable support or point customers to relevant installation resources.

7. How to Request a Refund

Email hello@esoftwaresolution.store.
Include order ID, domain, purchaser email, reason and relevant evidence.
Do not send private keys, full card numbers or passwords.

8. Payment Provider Process

If the checkout identifies a provider as Merchant of Record, refund requests may be handled through that provider’s buyer-support process. We may submit or support the request, but final handling can depend on its terms and applicable law.

9. Processing Time

We aim to acknowledge requests within two business days. Approved refunds are submitted promptly, but posting time depends on the payment method, provider and financial institution and may take several business days.

10. Chargebacks

Please contact us before initiating a chargeback so we can investigate. This does not limit any legal right to dispute an unauthorized or improper transaction.

11. Statutory Rights

Nothing in this policy excludes non-waivable consumer rights. Where local law grants cancellation or withdrawal rights, exceptions for immediately supplied digital content may apply only where valid consent and acknowledgment were obtained.

Last updated: July 20, 2026